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eBay niggles that make my blood boil!
By DBL | January 11, 2010
Perhaps niggle is too small a word.
eBay Top Rated Sellers (TRS) have to maintain very high standards of customer service and have a fast despatch record. These are supposed to be the cream of eBay business sellers, yet all too often Anorak sees the phrase ‘I am not responsible for items lost in the post’, ‘I do not accept returns’ and ‘Refund on return less eBay and Paypal fees’.
I can honestly say that eBay must take some of the heat here. eBay has made it easy for the Mumpreneur, the front room/garage based business and the teenage start up to progress in the world of online retailing at low cost.
Many of the current 123k businesses that started on eBay were hobby sellers before they were businesses. Learning about Distant Selling Regulations, EC Rulings and UK business law is usually not on the priority list.
eBay, please, what does it take to send out an email or short multiple choice button survey to all new business registered sellers to let them know that these phrases/terms are not permitted? You may only be a venue, but to be a good venue with the high reputation and buyer experience you seek, don’t you need to have more helpful resources available to make sure these Top Rated Sellers are complying with the law?
For those who are interested ebay has some good information even though it may be hard to find at times, KNOW YOUR RIGHTS AS A CONSUMER is a good place to start whether you are a buyer or a seller.
Back to work, I have a TRS badge to live up to!
Topics: General Observations, eBay | 3 Comments »
January 12th, 2010 at 12:27 am
Good post and an exceptionally reasonable point: why aren’t top rated sellers operating within the law?
January 12th, 2010 at 8:25 pm
I’m a little confused honey?
You said in a previous post that people complain they were ripped of by ebay but ebay is just a venue like a mall.
Now you’re complaining that they don’t enforce rules and essentially are in cahoots with dodgy sellers. Which is it? A venue or a compliance enforcer?
January 12th, 2010 at 9:21 pm
Hi John
Thank you for your comment
I’m sorry I confused you Sweetie.
Everything you say is correct apart from ‘they are in cahoots with dodgy sellers’, I don’t see where I wrote that, although I do question the consistency of its policy application and that it could be used more effectively.
As to whether eBay is a venue or a compliance enforcer, I would hope it was both, above all consistent across it’s policies, UK law is just that regardless of where you sell.